Theme Based Restaurant Chain

The newbie restaurant chain about two years old started with a great story, a great theme. Initially the team was small and the founders made sure every employee lived the theme; the culture maintenance was an important part of the job. But as the chain grew they got funding, they brought in franchises as they could not themselves keep up with the pace of growth. At this point, the story took the back seat, it was not instilled into the restaurant’s culture as rigorously as before, thereby employees started caring less about it. The problem was that it wasn’t being communicated in the right way to the employees. The story needed to be communicated consistently, continuously and with care.

Problems:

1. The restaurant needed each team member to hear the right story.
2. They needed an orientation program for new employees that included the story of the restaurant, a tour of the restaurant and the expectation of the team members.
3. The training needed to be complete in 7 days.
4. Because the company is so new, there was no system in place for testing, tracking the results.
5. Paper records (training material) in each restaurant were not organized, if they even existed.
6. Paper tests were hard to schedule, grade and again file in an organized format.

Solution:

Special design techniques were introduced to include more content in learning in less time for managers and team members.
1. eLearning courses were implemented on orientation. Founders got involved at this stage. All of the team members see the same story and goal of the company. They see the roles and expectations for every position.
2. Courses are in English and Hindi.
3. The system tracks performance of trainees. Maintenance was built into the program allowing managers to see how trainees performed in the course allowing for scheduling of special training in advance of need.
4. The tests are graded automatically.
5. Test maintenance is easy.
6. All content is put into eLearning format. Thus, if an employee is hired to work, they only need to go through the course.
7. The e-learning allowed employees to learn more in less time and at faraway places from founders’ locations.

Addressing Capability Challenges

Challenge

• Instructional designers usually provide raw, unprocessed data that is difficult to use
• Low re-usability of content prepared for one scenario, such data has negative continuity and cost implications

The Solution

• BigGyan's dedicated teams performs targeted analyses and presents/prepares customized content based on our clients' needs
• Our technology platform permits clients to reorder information themselves according to their specific needs
• Further, our unique Agile Course Development (ACD) paradigm allows us to provide turn-key solutions to out clients

The Benefits

• Effective learning content management, that is equipped to manage user generated content.
• Teachers are empowered to use the content to teach their students
• Robust LMS stores all previous work so that when work can continue it iterative fashion

Tutor's Virtual School

Challenge

A senior professor of an MBA college wanted to reach students beyond his immediate reach. He is an expert in a niche subject of Actuarial Science. Having taught at best colleges and worked at best places he gained lot of experience. He wanted to impart his knowledge and expertise to students.

The Solution

Our platform provided a learning managmenet system (LMS) for maintaining all student, course data. Further, web-meeting allowed the professor to talk simultaneously to 50 students directly throughout the country. All admin activities like grade management, assignment management, user management are taken care of by BigGyan platform.

The Benefits

The senior professor could reach a wider audience. He can focus on teaching rather than any admin task. He is able to run a virtual school almost single highhandedly .